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Vieant Return Policy FAQ

  • Who do I return the product to?
    If a Retail Customer purchased a product from a Distributor, the Retail Customer must return the product to that Distributor for a refund or replacement. If a Retail Customer or Preferred Customer purchased the product directly from the Company, the product should be returned directly to the Company. If a Distributor is unsatisfied with any Ascetia product purchased for personal use, the Distributor may return the product within 30 days from the date of purchase for a 100% refund or a replacement (less shipping charges).
  • Is there a limit to the Product Guarantee?
    This guarantee is limited to $300 in any 12 month period. If a Distributor wishes to return merchandise exceeding $300 in any 12 month period, the return will be deemed an inventory repurchase and the Company shall repurchase the inventory pursuant to the terms in the “Return of Inventory and Sales Aids by Distributors” section of these Policies, and the Distributor’s Distributor Agreement shall be cancelled.
  • Can Distributors return product that has been returned by their Retail Customers? If a Retail Customer returns a product to the Distributor from whom it was purchased, the Distributor may return it to the Company for a refund or replacement (the Distributor returning the product is responsible for all shipping charges).
  • What is the policy for the return of inventory and sales aids by Distributors in the event of a cancellation of a Distributor Agreement?
    Upon Cancellation of a Distributor’s Distributor Agreement, the Distributor may return inventory and sales aids purchased within one (1) year prior to the date of Cancellation for a refund if he or she is unable to sell or use the merchandise. A Distributor may only return products and sales aids that he or she personally purchased from the Company under his or her Ascetia Identification Number, and which are in Resalable condition. Upon receipt of the products and sales aids, the Distributor will be reimbursed 90% of the net cost of the original purchase price(s), less shipping charges. If the purchases were made through a credit card, the refund will be credited back to the same account. The Company shall deduct from the reimbursement paid to the Distributor any commissions, bonuses, rebates, or other incentives received by the Distributor which were associated with the merchandise that is returned.
  • What constitutes as "Resalable"?
    Products and sales aids are “Resalable” if each of the following elements are satisfied: (1) they are unopened and unused; (2) the products’ packaging and labeling have not been altered or damaged; (3) the products bear a current label; (4) products have not exceeded their expiration date; (5) products have not been discontinued; and (6) products are returned to Ascetia within one (1) year from the date of purchase.
  • How do I return the product?
    All merchandise must be returned by the Distributor or Retail Customer or Preferred Customer who purchased it directly from Ascetia. All products to be returned must have a “Return Authorization Number” which will be obtained by calling Vieant's Customer Service department. This Return Authorization Number must be written on each carton returned. The return must be accompanied by: (1) a copy of the original dated retail sales receipt (if product was returned to the Distributor by a Retail Customer or a Preferred Customer) and (2) the unused portion of the product in its original container.
  • How do I ship the product I want to return?
    Proper shipping carton(s) and packing materials are to be used in packaging the product(s) being returned. All returns must be shipped to Vieant, shipping pre-paid. Vieant does not accept shipping-collect packages. The risk of loss in shipping for returned product shall be on the Distributor. It is the sole responsibility of the Distributor to trace, insure or otherwise confirm that the Company has received the shipment. If a Distributor is returning merchandise to Vieant that was returned to him or her by a Retail Customer, the product must be shipped to Vieant within ten (10) days from the date on which the customer returned the merchandise to the Distributor and must be accompanied by the sales receipt that the Distributor gave to the Retail Customer at the time of the sale.